Welcome to Superior Workflows

Superior Workflows was created as a forum to share knowledge and experienced acquired over many years spent working as a ServiceNow implementation consultant.

This blog is attempting to explore how people, technologies, and workflows all come together in order to solve complex business problems and create value for the users and the consumers of those applications.

The ServiceNow ecosystem is an exciting and vibrant place to be. With every new release there are new features and technologies that are released to solve real business challenges that exist in a modern business ecosystem. As exciting as this environment is, for many it can be overwhelming. Whether you are a junior developer just starting to learn the platform or a lead architect building complex custom applications from scratch, there is always room for discussion and collaboration. With this blog we hope to promote the spirit of knowledge sharing and teamwork so that all readers can feel comfortable deep diving on technical topics use cases while emphasizing the deeply human elements of ServiceNow and enterprise technology.

In this blog we are going to use the Japanese 'Shu Ha Ri' from the Agile methodology as one of our guiding principles. By this we mean that we are going to learn the rules, break the rules, and then create the rules all in the context of exploring problem solving in ServiceNow. The articles on this page will feature technical challenges and solutions, implementation insights and some general rumination over topics in the ServiceNow ecosystem and will touch on ITSM, ITOM, SecOps, GRC, custom apps and other areas of the platfor.

The opinions expressed in this blog are those of the writer and do not reflect those of ServiceNow.

Once again thank you for reading and I look forward to having you back for future newsletters

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